NorthStar mCare6.6.25 - App Store

NorthStar mCare is a real-time mobile workforce management app available for tablets and laptops. Highly configurable by IT and intuitive for users, service order information flows seamlessly from the office to the field, and back. The result is a continuous, real-time flow of service-order data. No need for printed orders. No need for unnecessary radio traffic. No need to manually enter data back at the office.

With mCare, staff in the field can respond more quickly to customers, as well as update NorthStar CIS in real-time.

Our solution:

- Optimizes the assignment of orders to field staff and increases the productivity of work completed
- Reduces the overhead and administrative costs of manual paper-based dispatching and data entry
- Reduces expensive overtime and non-productive idle times by maximizing workload and staff schedules
- Improves the safety and security of field staff through real-time visibility into locations and statuses
- Enhances customer service by shortening response times to field service requests

Version History Add sorting and filtering to Accepted Services Orders
Remediate security vulnerabilities
Minor bug fix 6.6.25 Aug 22 Improved address search functionality
Minor bug fixes 6.6.24 May 9 Improved application performance by optimizing Service Order Related Queries
Enhanced application performance has been achieved through the optimization of Service Order Related Queries.
The application now displays the version and build number prominently on the login screen.
Additionally, users can now backdate the Meter Removal date.
A series of minor bug fixes have also been implemented to improve overall functionality 6.6.22 07/07/2025 Added Street-Based Filter and Sort for Service Orders (Field Officer and Dispatcher) 6.6.21 04/30/2025 FSR will be able to review meter points with the respective meter readings.
FSR will be able to view the progress of the service orders.
Minore bug fixes. 6.6.20 04/04/2025 mCare has been upgraded to support Android API 14.
Several minor UI changes have been implemented, including the display of the nsBL version in the InfoBar, an increase in the register number length to align with CIS standards, and adjustments to ensure that the mCare padding feature matches that of CIS.
Details are now saved in storage before calling the backend.
Enables FSR to update service orders on demand. 6.6.19 12/20/2024 Identify and flag any existing Service Orders within mCare that are now prohibited from synchronization.
Minor bug fixes. 6.6.18 08/30/2024 Improved premise geolocation store process
Changes made to use CIS as a primary source of geolocation information based on config
Improved service order update: Avoiding VOIDED service order update
Minor bug fixes 6.6.17 05/23/2024 - Improved service order update process
- Minor bug fixes 6.6.16 12/15/2023 Features
- Implemented image compression in mCare Field to save space
- Separated the MDMR configuration from the Completion Note configuration (Application Settings)
- 'User Permission' script is now embedded in mCare deployment process
Bugs
- Resolved to create an order in the field is generating multiple orders
- Fixed Images don't come through when SO completes in Field
- Fixed Image attachment in mCare causes bounce-back
- Fixed the mCare Client Debug mode turned ON issue for Field App 6.6.15 08/01/2023 -A fix has been applied to ensure that communication with the server is in the correct order when a FSR goes from offline to online mode.
-Changes have been made that set the secure data values (e.g., SSN) to NULL. This allows the CIS (nsBL) to process MoveIn service orders without decrypting those values. 6.6.14 05/23/2023 -Changes were made to improve the search related UI elements when searching for an account via an address or meter number
-Added functionality to allow FSRs to update the Longitude and Latitude of an account through the field app
-mCare now accommodates status changes made by MeterSense or Multispeak within the CIS
-Allows recording Meter Reads on MOVEOUT service orders to be available in the CIS (Call Maintenance) upon approval. 6.6.13 04/21/2023 - Changes were made to allow a user to connect to the server when using newer mobile operating systems
- Documentation was added to ensure that best practices are followed when executing mobile build processes 6.6.12 01/26/2023 - Fixed the issue where Service Order bounced back upon completion
- The FSR may now use the address as a search parameter when creating a service order 6.6.11 12/15/2022 -Allow for the app to reconnect when the VPN and / or WIFI is disabled
-Fixed the rendering issue for Service Orders being returned to the Accepted tab after clicking the Take Back button
-The default value of the Completion Notes Sync configuration is now set to ENABLED
-Adjusted the reconnect date to be a FSR's service order completion date
-Repaired the meter positions to show in accordance with the index number specified while creating a electric meter profile
-Reactivated the navigate here link in the map section
-Optimized user profiles related queries and improve performance throughout the entirety of the application
-Added a TEST banner across the top of both apps when the Configure Test Environment system settings are enabled 6.6.10 11/10/2022 -Disabled the checkboxes, Approve and Rework By FSR buttons upon a bulk approval.
-Fixed the Auto Move Out settings to prevent them from appearing on the user permissions page with empty values.
-A fix was added to sequence the 'Meter Remove' event first and the 'Meter Install' event second.
-Changes had been made while assigning a service order to a FSR, approving the service order, or completing the service order not resulting in the following errors: "Invalid Bank Account number" or "Requires unmasked account number when payment partner information is not provided" 6.6.9 07/29/2022 -Fixed the meter read order
-Updated MDM/R tables when a service order is completed 6.6.8 06/15/2022 -addressed server URL storage when the network connection is lost
-matched meter install and removal timestamps
-repaired install date updating in meter maintenance
-repaired rendering in the Completed queue after a user goes offline
-rectified Liquibase exception
-improved Call Code / Call Type sync process between mCare and nsBL 6.6.7 04/29/2022 -Updated server fix 6.6.6 03/16/2022 -Image attachments, meter and scheduled date fixes
-Approval page multiple SOs improvement
-Dispatch queue fix
-New mobile icons
-Log4j vulnerability patch 6.6.5 03/11/2022 -updates were made to the CT and PT feature
-fixed variance calculations
-serviced the enumeration error
-framework and mobile related software updates
-repaired the undo option for the Approve Field Work screen
-improved the SO completion flag positioning 6.6.4 11/18/2021 -Performance optimizations
-Bug fixes related to error messages and connectivity
-Library upgrade 6.6.3 07/23/2021 -Meter data corrections and session improvements.
-Bill Code adjustment and CIS consistency.
-Various bug fixes and enhancements. 6.6.2 06/22/2021 FSRs can now update Service Order completion dates
FSRs can now backdate Meter Install dates
Various bug fixes and improvements 6.6.1 04/08/2021 -Performance improvement
-CSR Notifications
-Enhanced offline capabilities
-Minor bug fixes 6.6.0 01/20/2021